Mental Health Navigator – 0.8 FTE – Grande Cache or Hinton, AB – Term Position (possible extension)

About Hinton, Alberta

From pristine waterways and majestic wilderness to a diverse collection of parks, trails, and amenities, the area covered by the Bighorn Primary Care Network in western-central Alberta includes the town of Hinton, the hamlet of Grande Cache, and the surrounding area. The region straddles the County of Yellowhead and Municipal District of Greenview.

Hinton is located 15 minutes east of the Jasper National Park and is an inclusive community celebrating an abundance of culture, art, and outdoor recreation. To learn more about this amazing place on the edge of the Rocky Mountains visit

About The Bighorn PCN

The Bighorn PCN is a partnership between Grande Cache and Hinton family physicians, Alberta Health, and Alberta Health Services. The Primary Care Network (PCN) is seen as an opportunity to address specific service gaps identified through innovative approaches tailored to our unique local situation, and to achieve the biggest impact through the efficient utilization of available resources.

This position in with the Bighorn PCN FTE: 0.8
Status: Term ending March 2025 (possible extension) Hours per Week: 
Hours per Shift:  Reference ID: MHN20240112
Primary Location: Grande Cache or Hinton, AB (dependent on candidate residence)
Position Summary

The Mental Health Navigator manages all mental health referrals that come to the Bighorn Primary Care Network. They have responsibility for the coordination of patient services, and then the referral of patients to internal/external supports or health care providers. This position works collaboratively with an interdisciplinary team to provide supports to patients. The navigator also supports community partnership and development of relationships that integrate into the mental health program. This 0.8 FTE temporary position (term ending March 2025 with a possibility of extension) can be located in Grande Cache or Hinton, depending on location of the successful candidate’s residence.

What you will do...
  • Support triage and initial intake of patients, their families and other concerned parties to obtain information about personal, social and environmental history
  • Participate in early detection of emerging patient emotional and behavioral disorders
  • Facilitate as part of a team, group classes to patients when personal, social or environmental difficulties exist which predispose illness or interfere with obtaining maximum benefits from medical care
  • Connect patients to programs and services including appointment scheduling, reminders, completion of required referral documentation and post-appointment follow-up
  • Advocate for patients to meet patient and family needs such as food, housing, transport and financial support
  • Participate in multi-disciplinary case conferences and provide information and education to support other health care service providers
  • Provide communication to family physician of patient status/progress through documentation of relevant clinical information, referral correspondence, patient interaction and patient care plans in a timely manner on patient files
  • Develop positive working relationships/partnerships with other disciplines, agencies and health care professionals in order to promote coordinated service, quality care and access to appropriate resources for clients
  • Maintain a high level of current knowledge and trends in the relevant discipline specific skills and practices
  • Collect and maintain data for individual client and program evaluation
What you need to succeed...
  • Knowledge of clinical social work treatment methodologies with emphasis on interdisciplinary team approaches
  • Knowledge of community psychology supports and methodologies with emphasis on interdisciplinary team approaches
  • Ability to deal effectively with patients with mental health concerns who are experiencing crises
  • Understands and follows applicable legislation (e.g., Mental Health Act, Child Welfare Act, Health Information Act)
  • Working knowledge of local and provincial mental health resources
  • Ability to communicate effectively orally, electronically or in writing
  • Ability to work in a busy medical office environment with minimal support
  • Good organizational and multi-tasking skills
  • Maintain absolute confidentiality of patient records
    • A Criminal Record and Vulnerable Sector check
    • Must have a Diploma of Social Work with 1 year of medical or clinical experience preferred or Nurse Certification or Degree
    • Active registration with the Alberta College of Social Workers or CLPNA/CRNA
      • Role may be adapted for appropriate administrative professional with experience
Application Instructions
  • Please email your resume, cover letter, and professional references to
  • Please include the Reference ID in the subject line of the email
  • All candidates will be required to undergo a security clearance check

The Bighorn PCN thanks you for your interest in this position, however only those selected for an interview will be contacted.

The Bighorn PCN is an equal opportunity employer. The Bighorn PCN welcomes applications from qualified individuals from all backgrounds.